Managing Your Janrain Support Portal Account
Each user of the Janrain Support Portal must have login credentials to submit a request. During deployment, your Janrain Deployment Specialist will set up accounts for any users from your team who need access. The following topics are available in this section:
Requesting a New Account
Once an initial user from your organization has been granted access to the Support Portal, that user can request additional accounts to be created using the Add a User to the Support Portal request type. Please provide the email address of the user that you would like to add.
If no one from your organization can use this form to request additional user access, please contact your Janrain Customer Success Manager, providing the email address of the user that you would like to add.
When Janrain creates a new account, the user will receive an email inviting them to set up a password.
Logging In
Users may only log into the Janrain Support Portal using an email address and password.
Editing Your Password
Forgot Password
If you do not remember your password and need to reset it, click the Forgotten your password? link from the login screen to navigate to the Forgot Password page. From there, enter your username to have a password reset link emailed to you.
Change Password
To reset your password after logging in, click on the avatar in the top right corner of the portal to navigate to your profile. From there, click Change Your Password. Enter your current password and new password and click Update.
Editing Your Profile
To edit your name as it appears on requests, your avatar, or your timezone, click on the avatar in the top right corner of the portal to navigate to your profile. From there, click Edit your profile. Edit your details and click Save.
Editing Your Email Address
To edit your email address, please use the Add a User to the Support Portal request type to ask Janrain to update your email address. This cannot be edited through the Support Portal.